FAQ’S

MY ACCOUNT

DO I NEED TO HAVE AN ACCOUNT TO SHOP WITH YOU?

No, you don’t need an account to shop at aroosafashion.com, but creating one will make your shopping
easier and faster. It allows you to track your orders, save addresses, and manage preferences.

HOW DO I CREATE AN ACCOUNT?

Click on ‘Sign In’ at the top right corner, then click ‘Create an Account’. Fill in your details and you’re done.

I FORGOT MY PASSWORD, WHAT SHOULD I DO?

Click ‘Forgot Password’ on the login page, enter your registered email, and follow the reset instructions sent
to your inbox.Click on ‘Sign In’ at the top right corner, then click ‘Create an Account’. Fill in your details and you’re done.

HOW CAN I UPDATE MY ACCOUNT INFORMATION?

Log in to your account, go to ‘My Account’, and you can update your profile, email, password, and addresses
easily.

WHAT ARE THE BENEFITS OF HAVING AN ACCOUNT?

• Fast checkout
• Track your order history
• Manage shipping and billing addresses
• Save your favorite items
• Receive updates on promotions

ORDERING

HOW DO I PLACE AN ORDER?

• Sign in or checkout as guest
• Browse and add items to your cart
• Proceed to checkout
• Enter shipping and payment details
• Review and place order
• You’ll receive an order confirmation via email

HOW CAN I UPDATE MY ACCOUNT INFORMATION?

Log in to your account, go to ‘My Account’, and you can update your profile, email, password, and addresses
easily.

HOW WILL I KNOW MY ORDER IS CONFIRMED?

Once your order is placed, you’ll receive a confirmation email. For any issues, contact us at 0307-7397000.

CAN I TRACK MY ORDER?

Yes, once your order is dispatched, we’ll send you a tracking link via SMS or email.

CAN I CANCEL OR AMEND MY ORDER?

Unfortunately, once your order is processed, it cannot be cancelled or changed.

MY ORDER HAS A MISSING/WRONG ITEM. WHAT SHOULD I DO?

Please contact us immediately at 0307-7397000 or email arooosafashion@gmail.com.

SHIPPING & DELIVERY

WHAT DELIVERY OPTIONS DO YOU OFFER?

We offer nationwide delivery in Pakistan, and international shipping on request.

HOW LONG DOES DELIVERY TAKE?

Orders are usually delivered within 3–5 working days in Pakistan.

CAN I SEND A GIFT?

Yes, please mention “Gift” in your order notes during checkout. We’ll exclude price tags.

WHAT HAPPENS IF MY ADDRESS IS WRONG OR UNDELIVERABLE?

If your address is incorrect, the package will return to us. Please double-check all details before confirming
the order.

RETURNS & EXCHANGES

I RECEIVED A DEFECTIVE OR WRONG ITEM, WHAT SHOULD I DO?

Contact our support within 7 days of receiving your order. The product must be unused and in original
packaging.

DO YOU OFFER REFUNDS?

We offer exchanges or store credit only. No refunds in cash or bank transfers.

CAN I RETURN SALE ITEMS?

Sale or discounted items are non-returnable and non-exchangeable.

ONLINE SECURITY

IS MY PERSONAL INFORMATION SAFE?

Yes, we keep your data 100% secure and private. We never share or sell your information.

WILL I BE ASKED FOR ID OR PAYMENT VERIFICATION?

In rare cases of suspected fraud, we may request additional verification for your protection

PROMOTIONS & PRICING

DO YOU OFFER DISCOUNTS OR PROMOTIONS?

Yes! We run special offers from time to time. Follow us on social media or subscribe to our newsletter to stay
updated.

CAN I APPLY COUPONS TO SALE ITEMS?

Promotions may have specific terms. Please read the details before using a discount code.

TECHNICAL ISSUES

I FACED AN ERROR WHILE ORDERING, WHAT DO I DO?

Take a screenshot and email it to us at arooosafashion@gmail.com or call 0307-7397000 for quick help.

SAFETY TIPS FOR ONLINE SHOPPING

• Always log out from public computers
• Don’t share your passwords
• Never give your full card details over phone or email
• Only shop from official aroosafashion.com links

CONTACT

• Call or WhatsApp: 0307-7397000
• Email: arooosafashion@gmail.com